If you still have questions regarding the product and its usage, please contact Orbit Baby at 1-877-ORB-BABY (1-877-672-2229) between 9AM and 5PM Pacfic Time, on weekdays. Or, email support@orbitbaby.com. We will try to respond to emails within one business day.

If you have a warranty issue, please take note of your product's serial number, model number, and manufacturing date. Any photos or videos you have of the issue at hand will also help us determine the proper solution. Please email support@orbitbaby.com or call 1-877-ORB-BABY (1-877-672-2229) for assistance.